Deleting your account
You can permanently delete your Bornbir provider account from your account settings. Before you do, please read this carefully — deletion cannot be undone.
Deleting is not the same as canceling your subscription
When you delete your account, any active Premium or Business subscription billed by Bornbir is canceled immediately, and remaining paid time is not retained. A subscription billed through Apple isn't canceled by deleting — cancel it in your App Store subscription settings too, or Apple will keep charging you. If you just want to stop paying, cancel your subscription instead — you'll keep Premium access until the end of your paid period, and your profile stays live on the free plan. See "Canceling your Premium subscription".
How to delete your account
- Log in to your provider portal at bornbir.com.
- Open Account settings from the sidebar.
- Click Delete Account.
- Select a reason for deleting — this is required.
- Confirm. You'll be signed out right away, and the deletion completes shortly after.
What gets removed
- Your profile page, removed from the platform.
- All your messages and conversations.
- All your events and their associated data.
- All reviews you've received.
- All your leads and client information, including your Clients list with its notes and visits, your contracts and document templates, and your invoices and payment requests.
Deletion is permanent. Once your account is deleted, we cannot restore your profile, reviews, message history, or client records. If you need copies of signed contracts or superbills for your own records, download their PDFs before you delete.
Can I hide my profile instead?
Profiles can't be temporarily hidden or paused — see "Can I hide or pause my profile?" for all your options. If you're stepping away for a while, the best option is usually to cancel your Premium subscription and keep your free profile live — your reviews and history stay intact for when you're ready to return. If neither option fits your situation, email us at support@bornbir.com and we'll help you figure out the right path.