Logging in as a parent

You log in to your Bornbir parent account with a one-time code we email you — no password needed. If you've set a password, you can use that instead.

Logging in with a code

1. Go to the parent login page on bornbir.com (choose I'm a parent if asked "Which account do you have?") and enter the email address you used for your care request.
2. Click Email me a code.
3. Open the email "Your Bornbir login code", type the 6-digit code into the boxes on the Check your email page, and click Log in. You land in Messages.

Each code works once and expires after 1 hour. You get five tries per code; after that, or if it has expired, request a new one. The resend the code link (under "Didn't get it?") becomes available a minute after the last email — and sending a new code cancels the earlier one. If the email doesn't arrive within a few minutes, check your spam folder. We send at most three codes an hour to the same address, so if you've requested several, use the latest one.

If you see "We couldn't find a parent account with that email", check the spelling — or you may have signed up with a different address.

Logging in with a password

Parent accounts start without a password (unless you joined from a provider's invitation, where you chose one), but you can add one if you prefer:

1. On the login page, click Log in with a password instead, then Forgot your password?, and enter your email.
2. Open the reset email (the link works for 24 hours) and choose a password.
3. From then on, click Log in with a password instead, enter your email and password, and click Log in. You can change it later under Account → Password.

The emailed code keeps working even after you set a password — the password page has an Email me a code instead link.

Links in Bornbir emails and texts

The links in our notification emails and texts sign you in automatically — clicking Reply to [name] in a new-message email takes you straight to the conversation, no login step needed. Old "login link" emails from before September 2026 no longer sign you in; just request a code instead.

Already have an account and posting a new request?

If you start a new care request while signed out and enter an email we already know, you'll see "Looks like you already have a Bornbir account." We email you a 6-digit code right there (or you can choose Text me a code if you have a US or Canadian phone number on your account). Enter it and your new request goes out — no need to log in separately.

Providers log in separately

Provider accounts have their own login. If you're asked "Which account do you have?" on the login page, choose I'm a parent — the provider option won't recognize your parent account. The same goes for the Bornbir for Providers iPhone app: it's only for providers, so log in on bornbir.com in your phone's browser instead.

Still can't get in? Email support@bornbir.com and we'll help.