Adding packages, pricing, and FAQs

Adding pricing details and FAQs to your profile helps families decide to reach out. Parents prefer seeing transparent pricing upfront before connecting, and FAQs answer common questions before they are even asked.

Adding a package

1. Go to Profile in your portal sidebar and open the Service tab.
2. Under Packages & pricing, click + Add package (or Add your pricing if you don't have any packages yet).
3. Fill in the package details and click Save.

Each package includes:

• Package name and What's included
• Price and Price type — Flat rate or Per hour
• Currency — USD, CAD, AUD, or GBP

To change a package, click Edit on its card; to delete it, click Remove this package in that window. To change the order packages appear in, use the up and down arrows at the top of each package card on the Service tab.

How packages appear on your profile

Your packages show in their own pricing section on your public profile, in the order you set. The first three are displayed, and if you have more, families can click "Show all [number] packages" to see the rest. Each package has an Ask about this package button that starts a message to you. Tip: if you write What's included as a short list, one item per line, it shows as a checklist.

Your starting rate appears at the top of your public profile, as the Rate on your card in search results, and at the top of families' conversations with you — for example "$1,500", "$1,500+" when you have more than one flat-rate package, or "$35/hr" for hourly pricing. The rate is your lowest price among packages of the same price type as the first priced package in your list, so an hourly add-on listed after a flat-rate package doesn't change it. Your profile's FAQs also answer "How much does [your first name] charge?" from the same package. Providers with no priced package show no rate at all, so adding even one package helps families compare.

Adding FAQs

1. On the same Service tab, click Edit at the bottom of the tab.
2. Under Frequently asked questions, click Add a question, enter the Question and Answer, and click Save. Each question you've added has its own Edit and Delete buttons.
3. Click Save at the bottom of the window to update your profile.

FAQs appear in the Frequently asked questions section of your public profile, so families can get quick answers about how you work — things like scheduling, availability, or what a typical engagement looks like. Your own questions come first; after them, Bornbir adds answers drawn from your profile about your price, whether you're taking new clients, the insurance you accept, and where you work.

Questions about pricing on Bornbir? Email us at support@bornbir.com.