Requesting a background check on a provider
You can order a background check on any provider you're talking with on Bornbir. The check is run by Checkr, an accredited consumer reporting agency, and paid for by you — a one-time $49.99.
How to request one
- Open your conversation with the provider in Messages.
- Click Request background check above the message box (on a phone it just says Background check).
- Review what's included, then click Continue to payment and pay by card on Stripe's secure checkout.
If the provider already has a completed check, the button tells you so — the badge is already on their profile and there's nothing to order. If a check is already in progress (yours or someone else's), you'll see its status instead.
What Checkr screens for
- National criminal database
- Sex offender registry
- Global watchlist
- Social Security number trace
For a provider based in Canada, the check covers a Canadian criminal record search and the global watchlist instead. Background checks are available for providers in the US and Canada.
What to expect
- Timing — Checkr emails the provider an invitation to enter their details. Once they do, most reports finish within a day; county searches can take a few days. We email you as soon as the result is in.
- Privacy — you see pass status only. The full report goes to the provider and stays on Checkr's site; Bornbir never sees their details. Ask the provider directly if you'd like to know more.
- A clear result — the provider's profile shows a dated "Background checked" badge wherever families see them.
- Any other result — no badge is issued. Bornbir only sees pass status.
- Refunds — if the provider's invitation expires unused after 7 days, or Checkr cancels the report, you're refunded in full. Email support@bornbir.com with any questions.
Checking on a request
Open Account → Background checks to see every check you've ordered and its status.