Can I hide or pause my profile?

You can't unpublish a live Bornbir profile — once it's live, it stays visible to families. What you can do is tell families you're not taking new clients right now, which is usually what a break needs. Here are your options.

If you're full or taking a break

Open Availability in your portal and turn off Accepting new clients. Your profile stays live and searchable, and families see "Not taking new clients right now" on your profile and "Not taking new clients" on your card in search results. Your open months are saved for when you switch it back on. For a shorter absence, add Time off instead (or connect your own calendar so all-day Busy events become time off) — families due inside those dates see you as away. See "Setting your availability".

Pausing doesn't stop lead alerts or matched conversations, and it doesn't remove leads from your board — while you're paused, leads are simply marked Outside your availability on your board. Families who already have your conversation open can still message you. You're never obligated to reply to a lead or take on a client, so it's fine to let messages sit until you're back — or turn off the alerts you don't want under Account settings → Manage notifications.

If you want to stop paying

You can cancel your Premium or Business subscription at any time. Your profile stays live and searchable — you simply stop paying. For the steps, see "Canceling your Premium subscription".

If you're leaving for good

You can permanently delete your account from Account settings in the portal. This removes your profile from Bornbir, but it cannot be undone — if you later change your mind, you would need to start over with a new account and rebuild your profile from scratch. Read Deleting your account before you decide.

Something else in mind?

If none of these fit your situation, email us at support@bornbir.com and tell us what you are trying to do — we are happy to help you figure out the best option.